FAQ

How long does it take to ship my item(s)

When products are in stock, it takes 1 working day to process your new order. If you place your order before 12:00 during weekdays, we may be able to process it the same day. When the order is successfully processed, you'll receive it

• within 1-4 business days

Once your order is ready to be dispatched, you will be emailed once along with relevant tracking information.

 

How much does shipping cost?

• UK Delivery 2 to 3 working days: £3.95
• UK Delivery Express 1 to 2 working days: £4.95
• UK Free Delivery: Order value above £20

 

Can I return products?

In short, Yes.

You can return any unused or defected products within 30 days from the shipping date and you'll be refunded.

For more information on returns, have a look at our returns policy 

 

Are the products handcrafted?

We make our products at home within a safe and clean environment. We follow all the rules set by trading standards and have a comprehensive GMP (General Manufacturing Policy) with all our products having a valid CPSR (Cosmetic Product Safety Report). We take great pride in producing small handmade batches using the best raw materials we can find.